Cancellation Policy
Cancellation Policy
You can cancel your order before it's dispatched. We offer fast, transparent order cancellations and prompt refunds back to your original payment method.
Orders placed before 2:00 PM GMT Monday–Friday prepare for delivery rapidly. If you need to cancel, contact us without delay.
How Order Cancellation Works
Three simple phases from checkout through to refund.
Before Dispatch
Cancel your order any time before it's dispatched. Contact us as soon as possible via email or phone so our team can halt packing immediately.
After Dispatch
If your order has already been dispatched, you can return it under our Returns & Refund Policy, or refuse delivery at your doorstep.
Refund
If cancelled before dispatch, your refund is processed within 3–5 business days directly back to your original payment method.
Your Statutory UK Consumer Rights
- Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your goods without giving any reason.
- Pre-Dispatch: Direct cancellation with zero restocking or processing fees.
- Post-Dispatch: Return within 30 days of arrival using our returns portal.
Cancellation Exceptions & Conditions
- Personalised items: Cannot be cancelled once customisation has commenced.
- Sealed care products: Cannot be returned once hygiene seals are broken.
- Bulk/corporate orders: Subject to individual commercial terms.
Need to Cancel an Order?
Contact our support team with your order number and we'll take care of it right away.
Contact Support →