FAQ
Frequently Asked Questions
Answers to the most common questions about orders, delivery, and returns.
How do I place an order?
Simply browse our Men's, Women's, or Kids' Shoes and Luggage categories, add items to your cart, and complete checkout with your delivery and payment details.
How long does delivery take?
Most UK orders are dispatched within 24 hours and arrive within 2–4 business days via tracked courier. See our Shipping Policy for full details.
Can I cancel or change my order?
Yes — orders can be cancelled free of charge before they're dispatched. See our Cancellation Policy for the exact process and cutoff times.
What is your returns policy?
We offer a 30-day return window on unworn items in original packaging. Visit our Returns & Refunds page to start a return.
Do you ship internationally?
Currently we ship within the UK only. International shipping may be added in future — check back or contact us for updates.
How can I contact customer support?
Reach us anytime via our Contact page, or email us directly and our UK-based team will respond promptly.